Refund & Return Policy

1. General Return Policy

At Printer Pros, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund within 30 days of receiving your item.

2. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

• The item must be in its original, unused condition and in the original packaging.
• You must provide a valid receipt or proof of purchase.
• For custom or personalized print orders: Because these items are made specifically for you, we only offer refunds or reprints if the product arrives damaged, defective, or if we made a verifiable printing error.

3. Non-Refundable Items

The following items cannot be returned or refunded:

• Items marked as "Final Sale."
• Custom-printed materials where the error was present in the customer-approved proof (e.g., typos or low-resolution images submitted by the customer).
• Digital downloads or software.

4. How to Initiate a Return/Refund

To start the return process, please contact our support team:

• Email us at info@printer-pros.org with your order number and a description of the issue.
• If the item is damaged or defective, please include clear photos of the product and the packaging.
• Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on where to ship the item.

5. Return Shipping Costs

• Defective/Incorrect Items: If the return is due to our error or a defective product, Printer Pros will cover the return shipping costs.
• Customer Remorse/Change of Mind: If you are returning an eligible item for other reasons, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

6. Processing Your Refund

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 5-7 business days.

7. Contact Us

If you have any questions about your specific order or our refund process, please contact us:

Email: info@printer-pros.org
Phone: 888-824-3785
Address: 4400 South Greenfield Road, Gilbert, AZ 85297 USA